There are now four ways for you to obtain Internode Naked ADSL2+! This page describes each method in detail, so you can determine which one is most appropriate for your circumstances.

Here is a graphical representation of the best methods to transfer to Naked ADSL2+, further detailed explanations on these processes are provided below the diagram.

Naked ADSL2+ Coverage

The very first thing to check is whether Naked ADSL2+ is available in your exchange area! Simply enter your telephone number into our Coverage Checker, and the availability of our various ADSL service types will be clearly listed.

This will indicate whether your local exchange has the necessary equipment (DSLAM) to deliver Internode Naked ADSL2+. It doesn't however analyse the copper access network between your premises and the local exchange - that can only be done when we receive your order. Specifically, Internode Naked ADSL2+ can only be delivered :

• when your local exchange has already been equipped with an appropriate DSLAM; and
• free ports are available on that DSLAM; and
• a suitable continuous copper pair is available between your premises and the local exchange; and
• where the copper pair is within transmission loss limits for Naked ADSL2+.

We'll check all these items as part of provisioning your service. If at any point we find you cannot obtain an Internode Naked ADSL2+ service at your premise, you can cancel the order with no penalty - no success, no fee!

Read on for details on the options available for connecting to Internode Naked ADSL2+. If you’re still not sure, please contact Internode Sales for further assistance.

1. Convert an Active Telephone Service

This option involves the conversion of an existing active telephone service into a Naked ADSL2+ service, with only a brief outage. This tends to be the most convenient method, since no site visit is required.

You can order an Internode Naked ADSL2+ via Convert Active Telephone Service here, with no setup fee on a 24 month contract, or a $129 setup fee if you prefer a monthly contract. The typical timeframe from when you place your order to the cutover occurring is two to four weeks, and please note:

• You won’t need to cancel your existing phone service – that will happen automatically when the conversion is done. In fact if you cancel your phone service first, the conversion order will fail! However you should contact your voice provider after you have been cutover to Naked ADSL2+, to ensure your billing is finalised with them.
  
• If you also have ADSL on that phone service, you will need to contact your current ISP to get that cancelled. Once again you should only do this after your service has been cutover to Naked ADSL2+. There's more notes about converting phone services with ADSL below.

1A. Convert Active Telephone Service - what you need to be aware of

If you choose to convert an existing telephone service to Internode Naked ADSL2+, then you need to be aware that:

• At this stage we are not offering 'porting' of existing phone numbers into or out of NodePhone® (though we do plan to in future). So if you choose Convert Active Telephone Service you will permanently lose your existing telephone number.
• Internode Naked ADSL2+ does not provide support for any ‘traditional' analog / voice services, including telephones (except via VoIP) and any service that requires an analog modem connection, such as most monitored alarm systems, eftpos machines, fax machines, dialup modems, etc.
• Internode Naked ADSL2+ customers may also choose to use an Internode NodePhone2 service. This is a fully featured voice over IP telephony service that can both make calls to, and receive calls from, the public switched telephone network. However it is not a ‘Standard Telephone Service' and while it is of a high availability design, it should not be relied upon for emergency communications (for example if you or any other resident have a serious medical condition). NodePhone® requires AC electrical power at your premises in order to operate.

1B. Convert Active Telephone Service - do you already have ADSL on your phone line?

If you already have an ADSL service on your phone line, and you'd like to convert that phone line into an Internode Naked ADSL2+, then you need to be aware of the following:

• There's no problem if your current ADSL service is delivered via a Telstra Wholesale or Big Pond ADSL port. This includes most ADSL Standard services at speeds of 256/64 kbps, 512/128 kbps, 512/512 kbps or 1500/256 kbps, and the ADSL Plus services of up to 8000/384 kbps. It also includes all Big Pond ADSL services, specifically including Big Pond ADSL2+. Your phone line will be able to be converted to Internode Naked ADSL2+ with minimal downtime.
• However if you currently have an ADSL service delivered via Spectrum Sharing - for example, Internode Extreme® ADSL2+; some Internode ADSL Standard and ADSL Plus services; and ADSL2+ services from other ISPs except Big Pond - on your phone line, then it cannot be converted to Internode Naked ADSL2+.

So if you do have a Spectrum Sharing service on your phone line, some alternatives for you to consider are:

• Order a Naked ADSL2+ service on a vacant copper pair – this is described in Section 4 'New Service Connection', below.
• Arrange for the connection of an 'ADSL Essential / NPGDSL' telephone service through a telephony provider, and then convert that service to Naked ADSL2+. Please be aware that this approach does not guarantee that you will be able to receive Internode Naked ADSL2+, and that Internode is not responsible for any third-party charges that you may incur.
• Failing that - and if you can stand not having broadband for a number of weeks - you'll essentially need to cancel your current Spectrum Sharing ADSL service and then order the conversion to Naked ADSL2+. Honestly, this really isn’t much fun, and isn't a guaranteed process either.

Naturally we are lobbying hard for Telstra Wholesale to introduce a process to convert Spectrum Shared Services into Unbundled Local Loop services!

1C. Convert Active Telephone Service – how can I tell what type of ADSL I currently have?

Details on how to check if an existing Internode ADSL service is provided via a Telstra Wholesale DSLAM (and hence your phone line can be converted) - or provided by an Internode DSLAM (and hence your phone line cannot be converted) - are contained in our Naked ADSL2+ FAQ.

• Internode will waive the early cancellation charge on your pre-existing Internode ADSL, if you are converting to Naked ADSL2+.
• Furthermore - as part of the online signup process - you can choose to have your existing username migrated across to the new service when it becomes active, and your old service cancelled, automatically.

Naturally if you have an existing ADSL service with another provider, you'll need to check with them how it is being delivered (ie via Telstra Wholesale or Spectrum Sharing). Also, please check carefully with your current provider regarding your contractual commitments and break / disconnection fees. Internode is not responsible for these charges.

2. Convert a ‘Soft Dial Tone’ Telephone Service

This new option offers a great solution to the many people who are moving into apartments! A ‘soft dial tone’ telephone service is neither active, nor inactive – it’s in a pre-provisioned state. You can hear a dialtone, you can call emergency services, and you can call Telstra to get it fully activated – for a fee – and that’s about it.

The good news is, these services can now be converted to Naked ADSL2+ without you needing to activate the line – saving you time and money! A restriction, however, is that this is only available in Multi Dwelling Units, such as apartments, where there is a Main Distribution Frame (MDF).

You can order an Internode Naked ADSL2+ via Convert Soft Dial Tone Service here, with no setup fee on a 24 month contract, or a $129 setup fee if you prefer a monthly contract. In general it takes between two and four weeks from when you place your order, to when the service becomes active.

It’s not always easy to find out if your apartment has an MDF, but remember we have a no success, no fee policy. So you can give it a go, and if it works – great. If it fails then you can choose to activate the phone service with a telephony provider, and then place a convert order to make it Naked ADSL2+ (as explained in Section 1 'Convert an Active Telephone Service', above).

3. Churn Existing Naked ADSL

Another new option for obtaining Naked ADSL2+ is ‘churn’. This is only available if:

• You currently have a Naked ADSL service with another service provider; and
• Your current Naked ADSL service is delivered over an Optus DSLAM.

This process is conceptually very similar to the churn (‘fast transfer’) process widely used on the Telstra Wholesale DSLAM network. It’s fast, cheap and efficient. There’s no change to your physical infrastructure – no site visit is required – your broadband connection is simply moved from your current provider to Internode.

You can order an Internode Naked ADSL2+ via Churn Existing Naked ADSL Service here, with no setup fee on a 24 month contract, or a $39 setup fee if you prefer a monthly contract. The churn usually takes between one and two weeks to take effect.

Please note that at this stage your current service must be Naked ADSL, not bundled with analog telephony, though we expect to offer that option in future. And it must be delivered via an Optus DSLAM – if you’re not sure, you’ll need to check with your current provider.

Finally, please check carefully with your current provider regarding your contractual commitments and break / disconnection fees. Internode is not responsible for these charges.

4. New Service Connections on Vacant Copper

These connections involve installing your Naked ADSL2+ service on to an existing spare ('vacant') copper pair at your premises:

• if it is a residential premises, the Naked ADSL2+ service will be installed on to a new, upgraded or spare phone socket.
  • This 'first socket' may be your existing phone socket upgraded from a single point to a double point; or it may be an existing phone socket that is not currently being used; or it may be an entirely new socket. It will depend on what is available at your specific premises, and the type and location of the socket is entirely at the discretion of the installation technician.
  • Please note the specific caveats relating to large apartment blocks and this connection method, which are described in Section 4.4 below.
    
• if it is a business premises, the Naked ADSL2+ service will generally be installed to the building's Main Distribution Frame (MDF).
  • You will then need to arrange for it to be cabled to a phone point where you require the service. As with most physical telecommunications services, such building cabling activity is entirely your responsibility and your expense.

So there is a site visit required with these connections - you'll need to specify a time that you can be at the premises to provide access for the installation technician. You’ll also need to be flexible enough to have these appointments rescheduled without too much inconvenience, as unfortunately this can occur based on circumstances beyond Internode's control.

4.1 New Service Connection - Do I have vacant copper?

The service can only be installed if there is an existing spare ('vacant') copper pair into your premises. Even if you are unsure about this, you can still order an Internode Naked ADSL2+ via New Service Connection here, with no setup fee on a 24 month contract, or a $129 setup fee if you prefer a monthly contract.

We'll then perform a detailed service qualification as part of the provisioning process, to check for the availability of a spare copper pair. Unfortunately, this can't be done online.

4.2 New Service Connection - If you do have spare copper

If our detailed service qualification shows that you do have a spare copper pair into your premises, then the order will proceed and the installation usually takes about four to six weeks.

As part of the signup process you'll be asked to specify a suitable date and time (morning or afternoon) for the appointment.

• If you need to change the appointment time, please contact Internode Sales and provide as much notice as possible.
• Additional charges may apply if you're not available during the appointment window, or the appointments are constantly rescheduled at your request.
• On occasion the installation technician may miss an appointment due to circumstances outside of our control - we'll do what we can to minimise any inconvenience to you.

You can then choose to cancel or retain your existing telephone service - with or without any associated ADSL service - that's entirely up to you.

• If it's Internode ADSL, the early cancellation charge will be waived. Furthermore - as part of the online signup process - you can choose to have your existing username migrated across to the new service when it becomes active, and your old service cancelled, automatically.
• Otherwise, please check carefully with your current provider regarding your contractual commitments and break / disconnection fees. Internode is not responsible for these charges.

4.3 New Service Connection - If you don't have spare copper

However if our detailed service qualification shows that you do not have a spare copper pair into your premises, then we'll let you know and your options are:

• You can elect to cancel the order without penalty - our no success, no fee policy.
• You can place a Convert Active Telephone Service order instead, to convert an existing active telephone service into an Internode Naked ADSL2+ service. This is described in Section 1 above.
• If you don't have a telephone service to convert, an option is for you to arrange for the connection of an 'ADSL Essential / NPGDSL' telephone line through a telephony provider, and then convert that to Naked ADSL2+. This approach does not guarantee that you will be able to receive Internode Naked ADSL2+; and Internode is not responsible for any third-party charges that you may incur.

4.4 New Service Connections - Limitations in large apartment blocks

Please note that orders for Naked ADSL2+ New Service connections will presently be accepted for services delivered to single dwelling units (such as houses), and business premises (where installation is to the Main Distribution Frame only, as noted above).

If you live in a Multiple Dwelling Unit (MDU) - such as an apartment or flat - then Convert Active Service or Convert Soft Dial Tone are the recommended connection options. This is because of the logistical difficulties involved in cabling between your premises and your building's Main Distribution Frame.

An MDU in this sense is a building where telecommunication services are terminated on a Main Distribution Frame, and in-building cabling is used to connect from here to your premises. In general an MDU is a large apartment block - for example three or more stories in height, with five or more seperately leased units - however note this is a guide only.

• If you order a New Service Connection in an MDU, your order will initially be rejected. If however you are certain that the MDU does not have a Main Distribution Frame - or you can arrange and pay for the in-building cabling from the MDF yourself - then you can advise us of this via reply to our order rejection email.
• The order will then proceed, on the understanding that - if there is an MDF - you accept complete responsibility for arranging, and paying for, the in-building cabling from the MDF to your premises. Otherwise, the installation, one month rental and cancellation charges (as described below) will apply.

if you live in a Multiple Dwelling Unit and do not have an existing active telephone service, then another option is for you to order a telephone service and convert it to Naked ADSL2+, as explained under section 4.3 'If you don't have spare copper' above.

Cancelled and Incorrect Orders

Please ensure that you are aware of the costs that you may incur for cancelling Naked ADSL2+ orders prior to cutover. Also note that we will install the service exactly as specified by you - so please double-check the service address and phone number carefully!

Cancelling a Naked ADSL2+ Order

You can cancel an order for Internode Naked ADSL2+ up to a week before the scheduled cutover date, without penalty. After this point we incur considerable third party costs and commitments, and these are passed on to you.

Specifically, if you cancel your order for an Internode Naked ADSL2+ service within five working days of the scheduled cutover date, then the installation charge ($0 on a 24 month contract / $39 or $129 otherwise) plus one months rental (as per the specific Naked ADSL2+ plan) plus the early cancellation charge ($199 on a 24 month contract / $0 otherwise) will apply.

Incorrect Order Information

Please ensure accuracy in the information that you provide us for your Naked ADSL2+ order, since we will install the service exactly according to the instructions that you have given us. So if you provide incorrect information on your order - such as the wrong address for installation of the Naked ADSL2+ service; or the wrong phone number to be converted to Naked ADSL2+ - then your service will be installed at the wrong location or on the wrong copper pair.

Because of costs that we incur in all completed installations and conversions, you will be charged for corrections to the Naked ADSL2+ service that you have incorrectly specified. This will consist of either:

• a $99 relocation charge if the service can be relocated to the correct premises or copper pair; or
• an establishment charge ($o on a 24 month contract / $39 or $129 otherwise) plus one months rental (as per the specific Naked ADSL2+ plan) plus the early cancellation charge ($199 on a 24 month contract / $0 otherwise) for the incorrect service; if it cannot be relocated.

Other Transfer Options

We continue to work on simplifying the processes and expanding the options available for you to obtain Internode Naked ADSL2+. The above four options should address most customer requirements. It can be quite confusing, so feel free to contact Internode Sales on 13 6633 if you need some helpful advice.

In future we also intend to support transfers of ADSL services delivered by other providers using Unbundled Local Loop. Please note this facility is not yet available, but is under development.